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Top 15 Help Desk Metrics to Measure IT Support Performance At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. However, key customer support metrics may paint a more complete picture of success for the long-term viability of a business. First contact […]

Natural Language Processing NLP A Complete Guide One practical approach is to incorporate multiple perspectives and sources of information during the training process, thereby reducing the likelihood of developing biases based on a narrow range of viewpoints. Addressing bias in NLP can lead to more equitable and effective use of these technologies. For example, a